The Grid Guard is almost always 100% effective at completely stopping rodent damage in areas with previously high levels of activity.   In a small number of cases, further remedial action may be required, or additional tiles may need to be added to end the problem. We have not come across any situations so far where we have not subsequently managed to stop the damage but, due to the high number of environmental and behavioral variations involved in the application of the system, we cannot guarantee that we can completely stop rodent damage in every situation.

There have been cases in which customers have needed to interact with GG professionals to debug and resolve problems.   In over 300 active installations, we have only had a handful of problems that could not be resolved.

For peace of mind, if you purchase the GridGuard and are not satisfied with the performance of the system, you can return it for a  full refund, subject to the terms and conditions of our return policy below. (10% restocking fee, customer pays return shipping ).

SHIPPING: GridGuard ships to anywhere in the USA and Canada. Orders generally are processed within one business day and often ship next day. We use UPS exclusively, ground shipping most economical, 3 day and 2 day options can be selected.

TAXES: GridGuard is required to collect California sales tax based on the county shipped to for orders shipped to addresses in California.

WARRANTY: All GridGuard products are covered by a ONE YEAR WARRANTY period from the date the customer receives the product. Warranty returns require a pre-authorization from GridGuard, are shipped to our Chatsworth, CA warehouse at customer expense, and must include a warranty claim code issued by GridGuard authorizing the items. GridGuard will, at the company’s discretion, replace or repair any defective items. The replaced or repaired items will ship at GridGuard’s expense back to the customer.

Returns: Returns are accepted within 30 days of original shipment and must be pre-authorized by contacting GridGuard. Product that has been opened and installed can be returned provided the product is in original condition. The product should be returned in its original packaging. The customer is responsible for return shipping costs.   A 10% restocking fee will be assessed on all returned products.